I recently had the opportunity to help out a fellow Porsche 991 enthusiast in his quest to purchase a 991 C2S Cabriolet. I came across Dan in the 6speedOnline 991 forum. He was asking questions about and expressing stress over potential purchase as he was located in Los Angeles, and the car in Pensylvania. I couldn't resist, and responded to his post that I would be more than happy to visit the dealer and check-out the car for him! And that is exactly what I did! First, some back-story: The car Dan was interested in was being sold by a P-car dealer, as a 2014 new car. 420 miles on the odometer, yet was purchased by the dealer in 2013. Build date was July 2013 and paperwork stated that it was purchased by the dealer late October of same year. So, the first red flag is that this particular car has been sitting on the dealers lot for a year! This fact raised questions about why, was there something wrong with the car, did someone refuse delivery, and so on. All legit concerns with a car almost year-and-a-half old (from build). Next, the dealer punched the warranty in December 2014, so that they could get it off their inventory as an unsold car and receive credit for future allocations. This meant that Dan would be getting a "new" car, never titled, but would NOT get the full warranty! As it turned-out, the dealer / car in question just happen to be the same location where I purchased my '14 C4S about a year ago! And, better-yet it is located just 10 minutes from my house. A bit about the car: It is as mentioned above a 2014 C2S Cab, in Saphire Blue Metallic exterior, black convertible top, and two-tone grey and black interior.
This also influenced the star loss. The car was delivered to our front door two days later. It's a beauty and will keep our solar panels busy! Very disappointing service. We were scheduled to wait at home for delivery twice but nobody ever showed up. No one wrote or called for a sigh of cancellation nor an explanation after. Obviously, our time was not valued as customers. Plus, we were unable to submit documents online for several days, and the advisor and customer specialist were unable to reach for a solution or an explanation. My parked Tesla was involved in a hit and run today (on a Sunday). I have a police report and Tesla told us to have our car towed to San Jose Tesla collision repair. When the tow truck showed up at the San Jose Tesla, with my car today, security refused my car (because they said I didn't have an appointment). And I have been refused a loaner. Tesla is sitting down the street, in San Jose (one hour from my house) at a random repair shop.
Tesla is damaged in a collision, on a Sunday, with no "existing Tesla appointment", what are you supposed to do? Incredibly rude to our family and separately to the tow truck dispatcher. He even told us "oh well, this is not my problem". How does someone like that work at Tesla? Why did I even purchase a car from this company? At the time of purchase, my auto pilot was not added and i got that after two weeks of continuous follow ups. I called multiple times. I referred my friend to buy tesla, i got the referral credit almost 8 months later after multiple follow ups, they said their App is going through changes so cant claim it and it took 3-4 months to fix it. Very very disappointing experience. Nice place, nice cars and nice people. We are really thinking about buying a new car. TESLA may be the next one. So I just realized they have solar panels and backup power for your house.
That is pretty cool. Great to see you can build your own car online. I ordered model 3 online and got assigned Matthew Duarte as owner advisor. I am guessing since I ordered online the owner advisor does not get a cut so I am getting very very poor experience from Matthew. He doesn't respond to my emails, or phone calls (left voice mails too). Tried to go into the store but was told he's done for the day. Wonder what does a owner advisor do? Nothing at all if you order online? Tesla your service is very disappointing. I'm not quite sure what to rate Tesla at. I went in to ask questions in which I felt the service the first time was ok. They made me an appointment to test drive and the gentleman that took us was very helpful and friendly. I put the 2500 down and was told an email will be sent to me my rep for further questions and info.
This was never sent. I was texted therefore I was told to fill out a few things online. I did that and each time I had a question there was no response on the text. I called the Santana row sales office and spoke to salespeople they helped with my question. A few days later I get a text that my delivery date is near and I need to fill out some needed info to complete. I check and there was nothing apparent. I called the Tesla 800 and was put on hold for 10min then it hung up with no answer. 10 min of music! I had to again call the sales office at Santana row since I still havent been sent an email by anyone! They check and say my info is completed and everything looks fine. I also wanted to give a referral code but he said he would talk to his supervisor and see if I could still do it. Well first off I haven't been given any contact name so how could I even give the damn referral code?