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2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
GENERAL INFORMATION
Symptom Check List Worksheets
* PLEASE READ THIS FIRST *
PURPOSE
WHY USE THE SYMPTOM CHECK LIST WORKSHEETS?
One of the most difficult and critical lines of communication is between the service
customer and the technician. The clearer the technician understands the customer's
concerns, the more likely the problem will be "fixed right the first time".
The Symptom Check List Worksheets in this article are designed to improve this
communication. When used consistently, they can be helpful in reducing shop comebacks,
increasing technician productivity, and producing satisfied customers. They also
provide other benefits:
Reduce "No Trouble Found" problems
Increase customer involvement
Customer perceive that "they really care and listen"
Save time during peak write-up periods
Reduce recontacting customers for additional information
Improve night drop information
Insure all the right questions are asked at write-up
MAKING THE WORKSHEETS A PART OF YOUR NORMAL ROUTINE
The following information contains ideas that may be helpful in forming habits that
promote daily use of the Symptom Check Lists:
HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE CUSTOMER WHENEVER POSSIBLE.
Place them in your night drop for the customer to fill out, along with an
instruction sheet to help them understand what to do.
Hand out the worksheets to customers while they wait in line during the peak
morning rush and ask them to fill it out. It will save time for all concerned and
improve the quality of information received from the customer.
Make sure it is attached to the hard copy when it goes to the technician.
Place a copy with the final repair papers and review it with the customer at
delivery.
NOTE: This article is intended for general information purposes only. It does not
apply specifically to one make or model.
NOTE: This article is intended for general information purposes only. It does not
apply specifically to one make or model.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:3428 Page 1 © 2011 Mitchell Repair Information Company, LLC.
Put a new worksheet in the glovebox of all departing customers.
Require that you personally see a copy of all worksheets filled out for shop
comebacks.
Hold a shop meeting to get employee buy-in and their ideas on how to make it
effective in your shop.
There are many other ways to utilize the concept, but as with every other idea,
successful implementation depends on employee involvement and buy-in.
SYMPTOM CHECK LIST WORKSHEETS
CONDENSED VERSION - ALL ON ONE PAGE
NOTE: Have the service adviser fill out this form with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 2 © 2011 Mitchell Repair Information Company, LLC.
Fig. 1: Entire Vehicle - Symptom Check List For Customer
FULL VERSION - ALL ON FOUR PAGES
NOTE: Have the service adviser fill out these forms with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 3 © 2011 Mitchell Repair Information Company, LLC.
Fig. 2: Symptom Check List - Page 1
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 4 © 2011 Mitchell Repair Information Company, LLC.
Fig. 3: Symptom Check List - Page 2
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 5 © 2011 Mitchell Repair Information Company, LLC.
Fig. 4: Symptom Check List - Page 3
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 6 © 2011 Mitchell Repair Information Company, LLC.
Fig. 5: Symptom Check List - Page 4
INDIVIDUAL SYSTEM-BASED CHECK LISTS
NOTE: Have the service adviser fill out these forms with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 7 © 2011 Mitchell Repair Information Company, LLC.
Fig. 6: Engine Driveability & Automatic Transmission
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 8 © 2011 Mitchell Repair Information Company, LLC.
Fig. 7: Brakes, Steering, & Suspension
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 9 © 2011 Mitchell Repair Information Company, LLC.
Fig. 8: Air Conditioning, Heater & Ventilation
Fig. 9: Electrical, Radio & Tape/CD Player
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 10 © 2011 Mitchell Repair Information Company, LLC.
Fig. 10: Manual Transmission & Clutch
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 11 © 2011 Mitchell Repair Information Company, LLC.
Fig. 11: Squeak, Rattle, & Noise Conditions
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 12 © 2011 Mitchell Repair Information Company, LLC.
Fig. 12: Water Leak & Wind Noise
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 13 © 2011 Mitchell Repair Information Company, LLC.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
GENERAL INFORMATION
Symptom Check List Worksheets
* PLEASE READ THIS FIRST *
PURPOSE
WHY USE THE SYMPTOM CHECK LIST WORKSHEETS?
One of the most difficult and critical lines of communication is between the service
customer and the technician. The clearer the technician understands the customer's
concerns, the more likely the problem will be "fixed right the first time".
The Symptom Check List Worksheets in this article are designed to improve this
communication. When used consistently, they can be helpful in reducing shop comebacks,
increasing technician productivity, and producing satisfied customers. They also
provide other benefits:
Reduce "No Trouble Found" problems
Increase customer involvement
Customer perceive that "they really care and listen"
Save time during peak write-up periods
Reduce recontacting customers for additional information
Improve night drop information
Insure all the right questions are asked at write-up
MAKING THE WORKSHEETS A PART OF YOUR NORMAL ROUTINE
The following information contains ideas that may be helpful in forming habits that
promote daily use of the Symptom Check Lists:
HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE CUSTOMER WHENEVER POSSIBLE.
Place them in your night drop for the customer to fill out, along with an
instruction sheet to help them understand what to do.
Hand out the worksheets to customers while they wait in line during the peak
morning rush and ask them to fill it out. It will save time for all concerned and
improve the quality of information received from the customer.
Make sure it is attached to the hard copy when it goes to the technician.
Place a copy with the final repair papers and review it with the customer at
delivery.
NOTE: This article is intended for general information purposes only. It does not
apply specifically to one make or model.
NOTE: This article is intended for general information purposes only. It does not
apply specifically to one make or model.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:3428 Page 1 © 2011 Mitchell Repair Information Company, LLC.
Put a new worksheet in the glovebox of all departing customers.
Require that you personally see a copy of all worksheets filled out for shop
comebacks.
Hold a shop meeting to get employee buy-in and their ideas on how to make it
effective in your shop.
There are many other ways to utilize the concept, but as with every other idea,
successful implementation depends on employee involvement and buy-in.
SYMPTOM CHECK LIST WORKSHEETS
CONDENSED VERSION - ALL ON ONE PAGE
NOTE: Have the service adviser fill out this form with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 2 © 2011 Mitchell Repair Information Company, LLC.
Fig. 1: Entire Vehicle - Symptom Check List For Customer
FULL VERSION - ALL ON FOUR PAGES
NOTE: Have the service adviser fill out these forms with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 3 © 2011 Mitchell Repair Information Company, LLC.
Fig. 2: Symptom Check List - Page 1
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 4 © 2011 Mitchell Repair Information Company, LLC.
Fig. 3: Symptom Check List - Page 2
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 5 © 2011 Mitchell Repair Information Company, LLC.
Fig. 4: Symptom Check List - Page 3
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 6 © 2011 Mitchell Repair Information Company, LLC.
Fig. 5: Symptom Check List - Page 4
INDIVIDUAL SYSTEM-BASED CHECK LISTS
NOTE: Have the service adviser fill out these forms with the customer whenever
possible.
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 7 © 2011 Mitchell Repair Information Company, LLC.
Fig. 6: Engine Driveability & Automatic Transmission
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 8 © 2011 Mitchell Repair Information Company, LLC.
Fig. 7: Brakes, Steering, & Suspension
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:38 Page 9 © 2011 Mitchell Repair Information Company, LLC.
Fig. 8: Air Conditioning, Heater & Ventilation
Fig. 9: Electrical, Radio & Tape/CD Player
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 10 © 2011 Mitchell Repair Information Company, LLC.
Fig. 10: Manual Transmission & Clutch
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 11 © 2011 Mitchell Repair Information Company, LLC.
Fig. 11: Squeak, Rattle, & Noise Conditions
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 12 © 2011 Mitchell Repair Information Company, LLC.
Fig. 12: Water Leak & Wind Noise
2015 Porsche Cayenne
GENERAL INFORMATION Symptom Check List Worksheets
2019年11月18日 12:17:39 Page 13 © 2011 Mitchell Repair Information Company, LLC.